Fonterra

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FONTERRA: FROM COMPETITION TO COOPERATION

Fonterra was established in 2001 through the merger of 2 competing dairy companies with the New Zealand Dairy Board. I was privileged to be involved in managing the transition to a successful cooperative that is now New Zealand’s largest multinational company controlling 30% of the world’s dairy exports.

My achievements included:

  • Strategic development and implementation of a new centralised support services model including values, objectives and KPI/Balanced Scorecard measurements
  • Preparation for staff relocation across New Zealand sites
  • Successful change management and new culture development among managers and staff implementing a new customer service delivery model
    • Design and implementation of new company culture initiatives within the Fonterra Centre, and alignment of other corporate sites with the new cultural values